Refund policy
Last Updated: October 7, 2026
Thank you for shopping with Microbiome Labs. We want you to have a positive experience with our products and online store. This Return & Refund Policy explains how returns, refunds, and related requests are handled.
Return Eligibility
We accept eligible return requests made within 30 days of delivery.
To be eligible for a return:
- The item must have been purchased directly through our online store.
- The item should be unused and in its original condition whenever possible.
- The original packaging should be included when applicable.
- You must provide your order number and the email address associated with the purchase.
Certain items may not be eligible for return when required by applicable law or for reasons related to product condition and safety.
Return Request
To request a return, please contact us at:
Please include:
- Your order number
- The name of the item
- The reason for your return request
- Any relevant photos or additional information, if applicable
We will review your request and provide return instructions when the request is eligible.
Return Shipping
Unless the item arrived damaged, incorrect, or otherwise qualifies for a return at our expense, the customer may be responsible for return shipping costs.
Please do not send an item back before receiving return instructions from our customer support team.
Refunds
Once an approved return is received and reviewed, we will process the applicable refund to the original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
The time required for a refund to appear may vary depending on the payment method and financial institution.
Damaged or Incorrect Items
If you receive an item that appears damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and, when helpful, photographs of the item and packaging so we can review the issue and determine the appropriate resolution.
Exchanges
If an exchange is needed, please contact our customer support team before returning the item. Exchange availability may depend on product availability.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be available.
Non-Returnable Items
Certain products may not be eligible for return because of product type, condition, hygiene considerations, or applicable law.
Any applicable restrictions will be communicated before or during the return process.
Contact Us
For questions about returns or refunds, please contact:
Email: vecinoestremkl240@gmail.com
Microbiome Labs Customer Support